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Wasted Time and Aggravation

The old desktop computer is infected. Sigh. I have it unplugged from the internet and am trying to run the protective software that's on it, but even unplugged from the internet IE keeps coming up (or apparently so) and trying to go to websites, then I get messages that Spyware Doctor has prevented me from getting to that website, so I don't need to worry.

Yeah, right.

Here's hoping this computer keeps working (at least as well as it has been, anyway)!

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( 5 comments — Leave a comment )
nimitzbrood
Jan. 24th, 2011 06:19 am (UTC)
Been there done that...for years now.

The steps I take to clean these off are:

1) Burn the following to a CD from a clean computer...
MalwareBytes Anti-Malware
Avast Freeware Anti-Virus Installer
Process Explorer
HijackThis

2) Put said CD in system and install MalwareBytes. You'll need to plug it into the internet for update but after that you can unplug it again.

3) Run a full scan. It'll take a long time. Hit "View Results" and then "Fix" afterwords. Follow all instructions.

4) Run HijackThis and remove any BHO (browser helper objects) you don't understand or recognize. The same with startup items.

5) If necessary run Process Explorer in the background and it will allow you to kill any IE processes that start up.

6) Once clean enough install Avast and obtain the free license - cost is email address but they haven't spammed me yet so it should be okay. Avast will update at least twice daily automatically. (It even has a setting for Talk Like a Pirate Day.)

7) Do a full scan with Avast after it's updated.

8) If none of this completely removes the problem then you're looking at a format+reinstall or a local uber-geek to dig all the junk out of guts of the operating system to clean it up.

Hope these steps were helpful!
wyld_dandelyon
Jan. 26th, 2011 06:29 am (UTC)
Oh! Great instructions!!!

I hope this will work using a USB drive; the CD reader doesn't always work in that poor old machine, even when it's in normal working condition.
ellenmillion
Jan. 24th, 2011 05:11 pm (UTC)
Argh!! Good luck with it!
red_trillium
Jan. 25th, 2011 08:55 am (UTC)
:( I hope you're able to get your computer cleaned and you don't loose anything. :(
wyld_dandelyon
Jan. 26th, 2011 06:24 am (UTC)
Me too.

I got to go be proud of my kid tonight instead of downloading cleaning software.

But soon, we will see.
( 5 comments — Leave a comment )

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