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Why is this so hard?

So we went back to the pharmacy today to get the remainder of the prescription for Mystique that they had to give us a partial fill for, and the one that they said wasn't due yet. And got two partial prescriptions--the rest of the one, and five days of the next one. So now we have to go back yet again, even though they knew three days ago that we would be wanting to fill it today. But apparently the computer doesn't check inventory for a thing until the insurance will pay for it, so (the pharmacist explained) the fact that we told them we wanted to pick up the medication today didn't matter, because they didn't know they didn't have enough of it until we got there to find that they hadn't even tried to fill it until we were waiting at the window. Oh yeah, apparently telling them three days ago that we wanted the pills today didn't even get them to schedule filling it, the computer's not set up for that either.

The whole point, for me, of getting three months' prescriptions is that I can sit down and fill a month or more worth of weekly things all at once, when I'm rested and focused, and be sure they're right. 5 days worth (the most Walgreens will give if they have to give a partial) wouldn't let me fill even one week.

The things that work, more or less, when someone takes one or two pills a day just aren't functional for someone who has to take a lot of pills.

*sigh*

At least I don't need to set up all the meds today, and I can hope they'll get the rest of the pills in tomorrow.

In better news, I'm trying to train the kitten to play fetch. She actually brought the crinkly toy to me three times in a row. Now, she's looking from my hand to the toy, but not bringing me the toy. Was the run of three an accident? Or is she getting the idea, but also getting tired? Only time will tell.

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( 16 comments — Leave a comment )
gothtique
Sep. 25th, 2015 05:22 am (UTC)
I went to Walgreens to pick up a script this week , only to be told that their computer system has been down for a day or so..
um... do they remember how to count pills without a computer?
Walgreens and I have had a good track record, and given the number of drugs I am on, that is important.
Having them suddenly flake out on me sacred the crap out of me!
wyld_dandelyon
Sep. 25th, 2015 05:34 am (UTC)
Yeah. This stuff _is_ scary.

I don't think it's the counting part that's the primary issue; I think it's that without the computer, they can't get the insurance approval and figure out what your copay is.
sweetmusic_27
Sep. 25th, 2015 05:33 am (UTC)
Oh, damn, I hear you. :/

(If you're just venting, consider my sympathies extended and ignore the following. If you felt like changing pharmacies would make things easier, I've been looking at switching to Pillpack: https://www.pillpack.com/ )
wyld_dandelyon
Sep. 25th, 2015 05:48 am (UTC)
Thanks. Yes, I'm mostly venting.

Mystique could change pharmacies, I think. If you do try them, let me know sometime what you think of the service.

I can't, at least not until and unless I change insurance plans. But then, my issues are (at this point, any way) so very much more manageable. Except, of course, for having to check every single time to make sure they didn't add corn starch(or glutinous things) into the "inactive" ingredients of anything I'm to swallow, since those are definitely not inactive in _my_ gut.
red_trillium
Sep. 25th, 2015 09:44 am (UTC)
That really really sucks. I am sorry they are screwing you guys over :(
wyld_dandelyon
Sep. 25th, 2015 09:17 pm (UTC)
Thanks for the sympathy.

They really aren't screwing us over. They are just (because there are so many different people that work there) relying on the computer system, which is frankly totally inadequate for assisting people with multiple prescriptions.

The issue is further complicated by stuff like using texts to communicate, which for privacy reasons don't say which medication they're texting about this time. If you only need one med at a time, they're fine, but if you need five or ten, it just adds to the annoyance and confusion.

The individual people are all nice and trying to be helpful, but the system is broken.

Edited at 2015-09-25 09:19 pm (UTC)
red_trillium
Sep. 26th, 2015 06:54 am (UTC)
Ah, that makes sense. Damned inadequate systems. The more struggles I hear from friends in the US, the more glad I am here. The socialised medicine model has it's downsides but overall things go pretty well for most people and the most part. I wish a better model could be implemented over there but I know certain political parties & individual politicians would stand in the way.

Totally off-topic, I have hit Ellen Million's Etsy shop up for a few downloads to colour :) I keep my colouring fairly quiet on my FB, just prefer it to be more a private-ish thing. She has some cool holiday dragons that she uploaded to her Etsy so I broke down & got 8 downloads to colour :) I've got a lot of stuff to do so may end up doing them after surgery & after I'm back home from the hospital. You are one who has introduced me to her work through your previous posts so I thank you :)
wyld_dandelyon
Sep. 26th, 2015 07:27 am (UTC)
You're very welcome. It's always good to have my grumblings distracted by happy news like that.

Enjoy!

Do you use colored pencils or something else?
red_trillium
Sep. 27th, 2015 03:05 am (UTC)
Mostly I like to use colored pencils. I have a 48-pack of "water color pencils". You can use them like regular color pencils, but you can also put a bit of water on them (or supposedly use them on a damp paper) and they then behave like and look like water colors. I also have some pens and some glitter gel pens that I use, and recently picked up a pack of 24 Crayola crayons for a contest on one of the 2 coloring FB pages I'm on.
wyld_dandelyon
Sep. 27th, 2015 07:06 am (UTC)
Mixed media!
tigertoy
Sep. 25th, 2015 05:01 pm (UTC)
I pretty much never get prescriptions at Walgreens, so most of my impression comes from what I hear from other people, which includes a significant selection bias because people won't say anything when there isn't a problem, but I hear a lot of complaints about Walgreens, and it doesn't seem like I hear complaints about anyone else. They are huge, so even with a small rate of problems there will be a lot of problems -- but they aren't the only pharmacy in town, and I don't think they have anywhere near as dominant a share of customers as they have of complaints. If my experience (which I realize is just what I've encountered and remembered) reflects reality, switching seems like it would be worth at least a moderate hassle.

I don't know if you have Schnuck's or Meijer up there, but my experience with the Chambana ones has been favorable.
wyld_dandelyon
Sep. 25th, 2015 09:12 pm (UTC)
I have had equally bad experiences at all the phamacies I've used that are still in existence, really. The only exceptions were the Mom & Pop stores that have all succumbed to market pressures and no longer exist. The last Mom & Pop pharmacy I loved sold their company to Aurora and Mom & Pop became Aurora employees. They cited the HUGE expense of hiring someone from out of town to do the work when the pharmacist broke his ankle and the fact that they hadn't had a vacation in the 17 years since they opened as major factors in the decision. (And yes, they had to hire a freelancer from Madison and pay for his travel and living expenses, not just his salary.)

The efficiency of having one person who knows all of his or her customers filling all of the prescriptions cannot be beat, in my experience. But it's really hard on that one person.

The big pharmacies need a whole new generation of prescription tracking software to compete with that--but they know they don't need to create it, since they can just buy the little pharmacies out.

I have never seen either of those pharmacies in Milwaukee.

The other issue with switching is that we switched those prescriptions of Mystique's to Walgreens because the doctor writing those prescriptions was having trouble getting the scripts to the other pharmacy. In this case, electronic processing of the scripts is important.

Yeah, it's all way too complicated.
nexrad
Sep. 26th, 2015 02:09 am (UTC)
Yikes. So sorry this has been a mess. I've been off a med' I'm supposed to take daily b/c of some snafu with a pharmacy's automated system and running out of refills. Oh well. :-p
wyld_dandelyon
Sep. 26th, 2015 02:12 am (UTC)
Some daily meds are preventative, and are not terribly bad to miss a few days worth. That's not true of all meds. I'm glad it's not working out too badly for you.
msstacy13
Sep. 26th, 2015 11:57 am (UTC)
The real test of any system isn't how well it works day in and day out, but how well it handles exceptions, errors, and system failures.

A grocery store pharmacy is the nearest thing to Mom-n-Pop still around, but that may not work, either.

The worst thing about generics is that the different brands aren't even the same as each other, let alone the same as the name brand.
wyld_dandelyon
Sep. 26th, 2015 05:34 pm (UTC)
Agreed.

Around here, the grocery store ones are part of big chains, so will be stuck with the same computer issues (and shorter hours).

Oh, yes, this "biologically equivalent" idea is just so much bunk. The inactive ingredients aren't inactive, different buffers really do work differently, and different manufacturing processes doubtless lead to differences in digestion and effectiveness. Also, all the different colors, sizes, and shapes are confusing. (Why do you think I learned about Googling pills to make sure what they are?)
( 16 comments — Leave a comment )

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